Custom Name Tags' Policy for Returning Items

All of our custom name tags are custom made and therefore cannot be returned for reasons unrelated to quality issues or production errors. For example, we cannot refund or accept a return if you ordered the incorrect size or color. We stand behind our products and pride ourselves on outstanding customer service. If there is a problem with your order, please email a photograph to sales@customnametags.com so we can address the issue accordingly. Although we reserve the right to refuse a refund request if it does not comply with our policy, feel free to call us to discuss any issue you have within 60 days of your purchase.

Non Refundable Examples

• Incorrect color ordered
• Wrong size ordered
• Incorrect mailing address entered
• Poor graphic file submitted